Case Study – Paul’s Electrical Enclosure Customer Simon

June 6, 2023

I’m Paul, the sales manager at E-abel. This time, I’d like to share my successful experience with my Spanish customer, Simon based on the electrical enclosure.

I learned that there are two vital periods that are related to the satisfaction of customers.

The first is before the sample; the second is after the sample test.

1.Simon and His Electrical Contractor Company

Simon is one of the largest electrical contractors in his local market. In the past, Rittal enclosure was his first choice because Rittal was the biggest electrical enclosure manufacturer worldwide. Without a doubt, Rittal’s electrical enclosure is top quality.

Electrical Enclosure 3

2.First Met With Simon

Simon met us by searching the electrical enclosure factory and entering He visited our website in detail and knows we are a professional electrical enclosure factory with advanced production equipment and skilled workers.

3.The Electrical Enclosure Challenge for Simon

Due to Simon purchasing Rittal’s electrical enclosure in past projects, the quality is his concern. He worried that the electrical enclosures from other suppliers couldn’t meet his requests and that the quality was awful.

Electrical Enclosure 1

4.A challenge is Always a Chance.

The beginning of cooperation is always filled with difficulty. We fully understand our customers’ worries.

Thanks to our experienced electrical enclosure manufacturing team, they completed the amazing electrical enclosure 3D drawing. And Simon is like the 3D drawing; he thinks the first step is necessary for the first cooperation. Then the sample order is placed.

Electrical Enclosure 2

5.Another Obstruct On the Way to Partnership

Simon received the electrical enclosure sample and was satisfied with the quality.

He purchased the electrical enclosure from his local Rittal distributor in the past, and he can get a better payment method domestically. But for international business, especially for the first cooperation, the OA 30-day payment method means we must take all the risk.
Electrical Enclosure 4jpg

Because there are too many benefits between the partnership, such as the same quality based on lower cost, flexible electrical enclosure manufacturing service, customization service, and so on. Simon finally gave up the payment limitation to start the first step.

The way to win-win cooperation will be filled with different obstructs, but when we solve the problems with our efforts, all the difficulties will be solved.

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Paul Cao

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